AFRODISIAC HAIR POLICY

 

 

Booking Policy

 

Bookings will open 30 days before the session starts.

Bookings close 1 day before the session starts.

If you are paying via INTERAC E-TRANSFER, please select OFFLINE payment option.

Your ‘offline’ $25 INTERAC E-TRANSFER payment must be sent at the time of your booking, or else appointment will be cancelled.

 

Deposit Policy 

 

A $25 Non-refundable deposit is required to secure your seat. Your deposit will be deducted from your total amount at the end of service rendered during your appointment. The deposit must be paid at checkout to confirm your appointment.

 You may reschedule up to 24 hours BEFORE your scheduled appointment. Your deposit will be transferred to a service within 30 days. You may only reschedule your appointment ONCE. 

 

Cancellations

 

Cancellations less than 24 hours of your appointment are Non-refundable or Transferable. 

 

Arrival

 

For the safety of our clients, we have made some changes mandated by Peel Public Health to help minimize the spread of COVID.

 

  • Please be punctual for your appointment and call when you have arrived. If you are early, we ask that you wait in your car.

  • COVID forms, hand sanitizer and masks will be available for you upon entrance. Masks fee $1.

  • No Children, No Pets, No Guests, No Exceptions 

 

Late Arrival

 

Arriving to your appointment 15 minutes or more late may result in cancellation, NO EXCEPTIONS. This is necessary in order for me to stay on schedule and accommodate my next scheduled appointment. Please be aware that this is considered a cancellation/no show.  

 

Illness

 

I consistently provide an environment for myself and for my clients that is safe, clean, and disease free.

I ask clients to please cancel and reschedule their appointment if they are not well and have any kind of contagious viral or bacterial infection. Coming into The Studio when you are unwell puts other clients at risk of getting infected.

Please remember that I have the right to respectfully refuse performing a service until you’ve recovered.  

 

Sanitation

 

Sanitation is a top priority at Afrodisiac Hair. We use professional medical grade disinfectants, sanitizers, sterilizers, and Health Canada outlined chemicals to disinfect all tools, equipment, and surfaces. Tools, towels and capes are never reused before they are thoroughly cleaned. All capes and towels are thoroughly laundered after each use. If at any time an item cannot be thoroughly cleaned after use it is disposed of.

 

Minors

 

Clients under the age of 12 will not be serviced. Clients under 17 years of age must have a parent or guardian present at all times.  

 

Method of Payment

 

Cash, Visa, MasterCard, AMEX, and Interac are all accepted.

 

Gratuities

 

Gratuities are entirely at your discretion and are not included in the price of treatments but often range from 15% to 20% in the Beauty Industry. Please remember that gratuities are much appreciated for time and services rendered but in no way expected.   

 

Pricing

 

Treatment and product pricing is subject to change at any time without notice.

 

Shipping Policy

 

Canada Shipping

 

  • Orders are shipped daily via Canada Post.

  • Orders shipped within Canada will incur a $11.99 CAD flat-rate shipping charge.

  • Shipments are sent out via Canada Post Expedited shipping, and usually arrive within a few days in the GTA.

  • Once your item has been shipped you’ll receive an Order Fulfilled email, including the tracking number.

  • It is the customer’s responsibility to ensure the COMPLETE address is filled-out correctly. Failing to do so may result in a returned item to sender, or a lost item.

  • If item needs to be re-shipped due to the client’s error in inputting their address correctly, they will be charged the return fee as well as $11.99 CAD for the re-shipment.

 

US & International Shipping

 

  • Afrodisiac Hair does not ship to the US or internationally, however if you wish you may email afrodisiac@live.com to inquire about a special order to your address. Please include what you are hoping to purchase, and your full address. An invoice including the shipping cost will be emailed to you for your review.

  • Afrodisiac Hair is not responsible for customs & duties or potential brokerage fees you may incur.

 

Returns & Exchanges

 

  • All online shop and in-store purchases are final sale.

Should you experience damaged item(s), you must contact afrodisiac@live.com within 7-days of receiving your item(s).